We pride ourselves on providing the highest quality products and your satisfaction is important to us. If for any reason you are unhappy with a product please contact us immediately and return the goods in the original packaging. We will either repair or replace the product or refund your money as appropriate in each instance. No claims for credit on equipment will be considered after 7 days from date of dispatch. Our products are covered by statutory manufacturers’ warranties.

To process a return please email us at admin@coffeesecrets.com.au to receive a RAN (return authority number) please include this number with the product you are returning & in any correspondence about your return.